基于质量管理的海产品冷链物流配送中心绩效评价研究

发布时间：2018-03-16 17:42

本文选题：冷链物流　切入点：配送中心　出处：《中国海洋大学》2013年硕士论文　论文类型：学位论文

【摘要】：随着我国对生鲜海产品需求的增加,对生鲜海产品质量的要求,使得冷藏成为必要,冷链物流的飞速发展成为我国物流产业发展的增长极,配送中心作为冷链物流供应链上最重要的一个节点,其发展直接影响到冷链物流产业的发展。绩效评价作为评价组织发展有效科学的手段,对配送中心的运营过程的评价具有很强的匹配性,利于配送中心的进一步改进。我国现行组织绩效评价体系主要以成本、效益为主要内容,即以利润最大化作为标准对绩效进行衡量,也成为各相关组织竞争的关键。但是这样绩效评价是隐藏了大量缺点的评价方法,因为除了定量指标外,还有很多定性的指标是利润无法衡量的。所以建立新的绩效评价体系,全面准确地对组织的绩效进行衡量,不断改进组织业务水平、提升组织的整体实力,是势在必行的。基于此现实情况,本文通过对国内外研究现状进行分析,结合前辈的经验和教训,以及冷链物流配送中心的功能和业务流程,以质量管理方法为依据,建立一套科学的绩效评价体系。然后利用对各单个业务水平以及整个配送中心的业务流程的绩效结果,采用质量管理的相关方法对其绩效进行进一步的改进。在方法的研究上,对定量性的绩效评价常用层次分析法(AHP)-模糊综合评价法进行分析,结合专家法将所有的指标进行筛选,剔除影响较小的指标,确定了绩效评价指标体系。然后选取了一个配送中心,获得了一定的数据,并对其绩效进行评价,对评价方法进行了检验。得到了需要改进的方面。对其进行局部改进之后,利用全面质量管理以及六西格玛管理方法对配送中心的总体绩效进行持续性改进。本文针对冷链物流的配送中心,初步建立了绩效评价的指标体系,为后来对此方面研究的人提供一个基础的参考,为建立冷链物流整个供应链上的绩效评价指标体系做一个节点支撑数据,为推动我国冷链物流的发展做了基础的贡献。
[Abstract]:With the increasing demand for fresh seafood and the quality of fresh seafood in our country, refrigeration becomes necessary, and the rapid development of cold chain logistics becomes the growth pole of logistics industry in China. As the most important node in cold chain logistics supply chain, the development of distribution center has a direct impact on the development of cold chain logistics industry. The evaluation of the operation process of the distribution center has a strong matching property, which is conducive to the further improvement of the distribution center. The current organizational performance evaluation system of our country mainly takes the cost and the benefit as the main content, namely takes the profit maximization as the standard to measure the performance. But this performance evaluation is a method that hides a lot of shortcomings, because in addition to quantitative indicators, there are many qualitative indicators that can not be measured by profit. Therefore, a new performance evaluation system is established. It is imperative to measure the organization's performance comprehensively and accurately, constantly improve the organization's business level and enhance the overall strength of the organization. Based on this reality, this paper analyzes the current research situation at home and abroad. Combining the experiences and lessons of the predecessors, as well as the function and business process of the cold chain logistics distribution center, based on the quality management method, Establish a set of scientific performance evaluation system, and then use the performance results of each single business level and the entire distribution center business process, and use the quality management methods to further improve its performance. In the research of the methods, the paper analyzes the quantitative performance evaluation method, which is commonly used in the Analytic hierarchy process (AHP) -fuzzy comprehensive evaluation method, and combines the expert method to screen all the indexes, and eliminate the less influential indexes. The performance evaluation index system is determined. Then a distribution center is selected to obtain certain data, and its performance is evaluated, the evaluation method is tested, and the aspects that need to be improved are obtained. Total quality management and six Sigma management are used to improve the overall performance of distribution center. Aiming at the distribution center of cold chain logistics, this paper initially establishes the index system of performance evaluation, which provides a basic reference for those who later study this aspect. In order to establish the performance evaluation index system of the whole supply chain of cold chain logistics, the paper makes a node support data, and makes a basic contribution to promote the development of cold chain logistics in our country.
【学位授予单位】：中国海洋大学
【学位级别】：硕士
【学位授予年份】：2013
【分类号】：F326.6

【相似文献】