六西格玛下的流程管理和质量成本研究

发布时间：2018-01-07 22:30

本文关键词：六西格玛下的流程管理和质量成本研究　出处：《武汉理工大学》2004年硕士论文　论文类型：学位论文

【摘要】：质量是企业的生命。但是很多企业由于找不到有效的质量管理方法而陷入困境。六西格玛(Six Sigma)在20世纪90年代中期被通用电气公司成功地从一种质量方法演变成为高度有效的企业流程设计、改造和优化的方法体系。六西格玛逐渐成为世界上众多追求管理卓越性的大公司的最重要的战略举措和管理哲学。中国的企业在中国加入WTO后，面临日益激烈的来自全球的竞争，同时信息化的飞速发展将从根本上改变经济的组织结构和消费行为，如何在这种新的经济环境中生存、成长、壮大是对每一个企业的挑战。通过对六西格玛方法体系的研究，能帮助企业提高流程能力加强质量管理，建立卓越的管理体系，获得实实在在的巨大收益。实现企业流程管理能力和质量水平的综合发展。我国企业由于宏观政策、制度和人的关系，并没有在管理、特别是在企业运营方面取得大的成效和突破。尽管一些高级的质量方法也有局部的应用，质量检查仍然是制造业的质量管理的主要内容。没有广泛形成一个追求管理卓越、实现完美流程的企业文化。六西格玛在中国企业中的认识度总体而言是比较低的，企业真正全面实施六西格玛的比较少。在经济全球化和信息化时代到来的今天，为了迎接在日益激烈的国际市场上的竞争，提升中国企业的国际竞争力，实现从制造大国向制造强国的转变。本文对六西格玛下的流程管理和质量成本进行了研究。本文论述了在六西格玛下流程管理和质量成本的内容和特点，指出了六西格玛下质量成本理念是对传统质量成本理念的突破。然后探讨了六西格玛下流程管理和质量成本之间的关系，在对六西格玛这种新型管理模式的探讨同时，针对我国的特殊情况，通过理论分析、联系实际案例研究，提出理论性对策和建议的技术路线。文章着重研究了在限定条件下，如何找出使质量成本最低的最佳流程，并提出了相应的模型。
[Abstract]:Quality is the life of an enterprise. But many enterprises are in trouble because they cannot find effective quality management methods. In the middle of 1990s, GE successfully evolved from a quality method to a highly effective business process design. Six Sigma has gradually become the most important strategic action and management philosophy of many large companies pursuing management excellence in the world. After China's entry into the WTO, Chinese enterprises have become the most important ones. Facing the increasingly fierce competition from the world, at the same time, the rapid development of information technology will fundamentally change the economic organizational structure and consumption behavior, how to survive and grow in this new economic environment. Growth is a challenge for every enterprise. Through the study of six Sigma method system, it can help enterprises improve their process ability and strengthen quality management, and establish excellent management system. To achieve substantial and substantial benefits. To achieve comprehensive development of enterprise process management ability and quality level. Because of macro policy, system and human relations, Chinese enterprises have not made great achievements and breakthroughs in management, especially in the operation of enterprises, although some advanced quality methods also have partial application. Quality inspection is still the main content of quality management in manufacturing industry. There is not a widespread pursuit of management excellence. In general, the degree of understanding of six Sigma in Chinese enterprises is relatively low, and the actual implementation of six Sigma in enterprises is relatively few. In the era of economic globalization and information, in order to meet the increasingly fierce competition in the international market, to enhance the international competitiveness of Chinese enterprises. This paper studies the process management and quality cost under six Sigma. This paper discusses the content and characteristics of process management and quality cost under six Sigma. This paper points out that the concept of quality cost under six Sigma is a breakthrough to the traditional concept of quality cost, and then discusses the relationship between process management and quality cost under six sigma. At the same time, according to the special situation of our country, through the theoretical analysis, connecting with the actual case study, this paper discusses the new management mode of six Sigma. This paper puts forward the technical route of theoretical countermeasures and suggestions. This paper mainly studies how to find the best process of making the lowest quality cost under the limited conditions and puts forward the corresponding model.
【学位授予单位】：武汉理工大学
【学位级别】：硕士
【学位授予年份】：2004
【分类号】：F273.2

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